Resume & Professional Bio

Team Lead

Montefiore Health System | Remote

November 2022 - Present

• Lead a product team overseeing healthcare software for revenue cycle operations.
• Manage solutions that support clinical documentation, coding improvement, and interface with the Epic EMR.
• Oversee a software suite including 3M 360 Encompass, PwC SMART, SmarterDx, and eCHARMS.

IT Systems Administrator

Montefiore Health System | Greater New York City Area

September 2018 - November 2022 · 4 yrs 3 mos

• Engineered, implemented, and supported software solutions for Opioid Treatment Programs (OTP).
• Managed key systems including the SMART EMR, Epic primary care EMR, and imaDesktop revenue cycle system.
• Maintained system interfaces and performed server maintenance on Windows and Red Hat Enterprise Linux.
• Supported Epic scanning and Health Information Management (HIM) coding software.

Network Operations Center Engineer

Cohere Communications | Tarrytown, NY

October 2017 - September 2018 · 1 yr

• Provided data center maintenance as a NOC Engineer for a Managed IT Service Provider (MSP).
• Managed Windows Servers, Hyper-V, and VMware virtualization environments.
• Administered Voice over IP (VoIP) systems and supported Windows and macOS workstations.

IT Support Technician

NTENT | New York

June 2015 - October 2017 · 2 yrs 5 mos

• Resolved complex IT issues and delivered productivity solutions for a linguistic research firm.
• Provided IT support for corporate offices in New York and Virginia, and for a global remote workforce.
• Designed and administered Office 365, VoIP systems, and a custom asset tracking system.
• Managed Windows and macOS workstations and conducted new hire IT orientations.

Web Developer

City of White Plains, New York | White Plains, NY

November 2008 - November 2012 · 4 yrs 1 mo (Part-time)

• Advised on and administered technology for the Youth Employment department.
• Administered a website for local youth activities and employment opportunities.
• Developed and managed a database for ~200 annual summer employment applications.

Junior Counselor

Police Athletic League, Inc. | Greater New York City Area

2006 · Less than a year (Seasonal)

• I was a role model for pre-teen children at summer camp.

IT Consultant

Self-Employed | Greater New York City Area

2008 - Present

• Provide comprehensive technical consulting services to private clients, including hardware/software support, network setup, and system maintenance.

Junior Network Administrator

Acorda Therapeutics, Inc. | Ardsley, NY

June 2014 - August 2014 · 3 mos (Internship)

• Supported a five-member Network Operations team at a leading pharmaceutics firm.
• Proactively identified and completed technical tasks, earning commendation from IT leadership.
• Contributed value through technical skills in a professional, team-oriented environment.

Information Technology Technician

Pace University | Pleasantville, NY

September 2013 - May 2014 · 9 mos (Internship)

• Provided desktop support and resolved technology issues for university students and staff.
• Managed Active Directory user accounts, workstation backups, and system image deployments.
• Troubleshot advanced university systems including Blackboard, Kronos, and student portals.

Information Technology Tutor

Westchester Community College | Valhalla, NY

September 2012 - July 2013 · 11 mos (Internship)

• Tutored students in Computer Information Systems (CIS) coursework to ensure concept mastery.
• Provided support for topics including Microsoft Office, operating systems, network security, Visual Basic, and SQL database design.